South Carolina SC Business Voice/SIP/VOIP

* VoIP

Voice over IP; simply put it is a phone service that uses a broadband internet connection. This new technology has some major advantages, but has some drawbacks.

The advantages are around cost and flexibility. VOIP based phone systems are not tied by local office wiring like in a conventional phone system. Calls can come into your Florida based office, and ring at the home office of your California based employee. That can can also be routed via the public network out to an office in Germany for no additional cost.

SIP based VOIP service tends to be most flexible. You can obtain SIP trunks (inbound/outbound service to public phones) can originate in any country or location. You can have local phone calls world wide with this service if you find most of your customers/vendors in a different area of the world.

Many businesses are using SIP TRUNKs to create their own inexpensive digital PBX units. With SIP trunks, your business can have a "local" phone number in any country or state. If you are making frequent calls to certain locations, this may be the best solution for your business.

The draw back for VOIP based service is the Quality of Service. Given the use of the public network, you could experience quality problems. These issues will not bother most customers, worse case you might need to place the call again if the service isn't clear. The Quality is also based upon the company/user connection to the network. Low latency services with high bandwidth would be preferred to cope with additional network traffic such as uploads/downloads.

* POTS

Most people are familiar with POTS. Quite simply it is the analog phone line provide by the local phone company (LEC) to your home or business. It is a basic analogy service, many features can be included such as caller ID, call forwarding, etc.

This type of service still has its place in the business world. If a company has a major investment is analog PBX (Private Branch Exchange) equipment, savings and features available in newer technologies will not provide a return on investment. Small offices might find it less expensive to use POTS to bring a few phone lines into their business.

Growing businesses and new companies should consider a digital service to take advantage of the new flexibility.

* Integrated Service

This service is very common for business users. It is usually based upon a T1 line to carry voice channels and data on the same service. Integrated service dedicates a portion (number of channels) of your inbound data connection to voice service. Due to the dedication of these channels, the data service bandwidth is reduced by the reserved portion of the service. There are some companies that are now offering a dynamic system where phone lines are reserved only when in use. This is closer to a VOIP system in such that the data bandwidth is variable based upon the number of concurrent voice sessions. Consider a VOIP system if you have not invested in Integrated service hardware such as PBX, etc.

Our technical specialists will work with you to understand what will solve your business or personal internet/networking expectations and find a solution for South Carolina.

Take advantage of our Low Price Guarantee for Business Voice/SIP/VOIP service to protect your service in South Carolina.

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